If the charging space is available for reservation, the user can reserve the charging space for free in the Cornerstone EV Charging mobile app 15 minutes in advance.

Please check if there is more than one reservation. Please complete or cancel it before proceeding again. You may also check the balance of your eWallet or coupon if it is HKD 0 or greater. If necessary, please top up and make a reservation again.

If you are known to be unable to arrive within the free reservation time limit, please cancel the reservation first to avoid being charged after the free reservation time limit. The "free cancellation time limit" shown in the Cornerstone EV Charging mobile app shall prevail.

Meanwhile, Cornerstone EV Charging Service Limited will not be liable if the member fails to use the reserved designated electric vehicle parking space or the designated charger to charge due to other factors (including but not limited to: traffic conditions, parking lot queueing, etc.). Reservation charges will not be refunded.

After cancelling a reservation, the charging slot will be reopened for other people to reserve immediately.

According to the Fair Use Policy and to ensure that the charging space can be fully utilized, one unit of remote reservation is one electric vehicle charging space. If there is an unfinished reservation in the member’s account, it will not offer another reservation service.

Yes, each user is limited to two reservations per day.

If the charging service cannot be provided due to technical issues, please choose another charger. Reservation charges will be refunded (if any), and you can click "Instant Chat" in the app or call the 24-hour customer support hotline +852 6115 2143 for follow-up.